We do not collect sensitive information about you.
All your information is held on secure servers. We strictly adhere to the requirements of the data protection legislation in the UK. We treat all your personal data as fully confidential.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
We use your personal information to:
Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. This is just so we can better understand our customer needs and improve the website and our services for you.
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
There are two types of email communication you might receive from us, transactional emails and marketing emails.
Transactional emails are things like:
Marketing emails include:
We will make sure that our contact with you is relevant, based on the information you give us.
We will only contact you with your consent.
You can opt out at any time from just marketing emails or from both marketing and transactional emails. But remember, if you opt out of marketing emails, you will miss out on offers, the chance to earn commission from our ‘Refer-a-friend’ scheme and if you opt out of all emails then we won’t be able to let you know when your delivery is coming or if there is a problem with your order.
You can change your preferences and opt out of emails via ‘My Account’ on our website. Or you can ring our customer services team and we can update your account for you.
Please do let us know if your details change so we can continue to stay in touch.
We take our payment security responsibilities very seriously at Parcelpet and make every effort to ensure your transaction is secure. Our site uses high-level SSL encryption technology which is the most advanced security software currently available for online transactions.
You can see evidence of our security credentials if you look in the address bar in your browser. You will notice a small padlock and https (rather than just http) before www.parcelpet.com. This is how you can tell our website is using secure technology.
At the point of payment, you are transferred to a secure page on the website to a reputable payment service provider. That page may be dressed in our "livery", but it is not controlled by us. Our staff and contractors never have access to it. This means that Parcelpet staff never have direct access to your payment details, unless you make a purchase via our customer services team.
If you do choose to ring our customer services team to make a purchase on your behalf, we would enter your payment details into our website directly, without recording them anywhere else. Once in our website, the details cannot be accessed by Parcelpet staff.
We will not transfer your information outside the EEA (European Economic Area) without your consent.
Cookies are used to improve your user experience by keeping track of what’s in your basket and to remember you when you return to our site. This makes the interaction between you and our website faster and easier for you.
To shop at parcelpet.com you need to have cookies enabled, otherwise many of the features of the website won’t work properly.
Some cookies we use collect information about your browsing behaviour when you visit our site via the same computer or device. This includes information about pages viewed and your journey around our website.
The cookies stored on your computer or other devices when you access this website are set by Parcelpet Ltd, our suppliers who partner with us to help deliver a high-quality website and other third parties we work with. Cookies may be set by third parties who participate with us in affiliate marketing programs.
None of these third parties collect any personal data from which they would be able to identify individual customers.
By using this website, you consent to having the above cookies stored on your computer or device.
Please note that if you choose to disable any or all of the cookies set by this website, some website functionality may no longer be available to you.
If you want to disable cookies, please go to Network Advertising Initiative. Please note, we are not responsible for the content of external websites.
© 2020 Parcelpet Ltd