frequently asked questions

We at Parcelpet want to make sure that you understand and love our subscription service. Below is a list of the most frequently asked questions. Someone, somewhere might have had the same questions as you. But if you do not see the answer to your questions, then please don't hesitate to contact us.

our food

My pet always gets a reaction to new food. Will this happen with food from Parcelpet?

How do I get my pet off its current food?

How much should I be feeding my pet?

What if your recommended schedule means I have too much or not enough food?

Can I change the recipe if my pet gets bored?

What is the difference between your naturals and grain free range?

our trials

Do you offer a trial?

If I take a trial am I signed into a subscription?


Where do you deliver to?

Do you charge extra for delivering to Northern Ireland and Scottish Highlands and Islands?

Do I need to be in for my delivery?

How will I know to expect my next delivery?

I’ve just completed my first order – when will I get it?

How much is delivery?

I’ve not received my order

My delivery has come but the bag is damaged

What days do you deliver?

account management

How can I change my personal details?

Can I change my payment details?

Can I change my order?

Can I change my subscription?

Can I cancel my subscription?

Can I pause my subscription for a little while?

Do I need to give notice to change my subscription?


Are my payments safe?

How will you take payment?

When will you take payments?

What type of payment cards do you accept?

need more help?

If you're unable to find the answer to your question here you can still visit our contact us page, or start a live chat with customer support.

Of course, you can also write to us or give us a call.

20 Nicholas Street

Tel: 01900 292929